If you opted for a POP configuration, all e-mails may remain in your online mailbox / server, even if you have deleted them in Outlook. As a result, the mailbox is full, which means that you will ultimately no longer be able to receive new e-mails.
You can set Outlook not to keep a copy of your e-mails on the server, or only for a limited time.
Is your mailbox already full? Then first delete excess mails via webmail
Outlook on a Windows computer? Use our manual for Outlook on Windows .
Follow these steps in Outlook for Mac 2016:
- Go to “Accounts” via the “Extra” menu.
- Select the account that you want to change and click on “Advanced” at the bottom right.
- Go to the “Folders” tab to set the changes. You have two options under the “Trash” item to delete your deleted e-mails.
Option 1 : “Move deleted messages to this folder” and select “After one day” in the drop-down menu.
In that case, deleted e-mails are saved for one day and only then deleted. This way you still have a safety net if you have deleted an e-mail by mistake.
Option 2 : “Mark messages as deleted”> “Permanently delete deleted messages when closing Outlook”.
In this case, deleted emails are permanently deleted from the server as soon as you close Outlook
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Follow these steps in Outlook for Mac 2011:
- Go to “Accounts” via the “Tools” menu.
- Select the account that you want to change and click on “Advanced”.
- Go to the “Folders” tab to set the changes. You have two options under the “Trash” item to delete your deleted e-mails.
Option 1 : Uncheck the option: “Leave a copy of each message on the server” if you want to delete all e-mails from the server.
Option 2 : Check the option: “Leave a copy of each message on the server” and choose from the drop-down menu to save deleted messages for one day before they are deleted.
This way you have a safety net if you have deleted an e-mail by mistake.
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