Set your Basic Mailbox to Apple Mail

Once your  Basic mailbox has been created,  go to Apple Mail to set up your mailbox.

Configure a Basic mailbox in Apple Mail

Automatic configuration – recommended

Follow these steps on your MacBook / iMac:

1. Open the configuration link below in Safari and replace user@mail.address with the email address of the mailbox you want to set up:
   

   https://autodiscover-s.mailprotect.be/apple/user@mail.address

2. Your mailbox profile will be downloaded to your Downloads folder. Click on it to make it available.
3. Then go to System Settings and click Profile Downloaded at the top of the left-hand navigation.
4. There you will see your mailbox profile. Click on it to install it.
5. In the pop-up window, click Install and then Continue to confirm.
6. Enter your password and confirm by clicking Install.
7. Done. Your mailbox is now available in Apple Mail.

Manual configuration in Apple Mail

Follow these steps in Apple Mail:

1. Via the navigation bar at the top you go to “Mail”> “Add Account”
2. Choose “Other Mail account” and continue
3. Enter your name, e-mail address and password and continue
4. Apple’s automatic check will fail, but that’s no problem
   Enter the missing information.
   • Incoming mail server: imap.mailprotect.be
   • Outgoing mail server: smtp-auth.mailprotect.be
5. Select the apps that you want to use with this e-mail account and complete the configuration
   

Tip: Delete e-mails from the server if you chose a POP configuration
Make sure your online mailbox has not become full, by deleting deleted e-mails there too. Follow these extra steps for this. This is done automatically with an IMAP configuration. Delete e-mails from the server in Apple Mail (POP only)

Check if your mailbox is set up correctly in Apple Mail

Is your mailbox in Apple Mail strange? Does he still receive messages but can he no longer send them or vice versa? Then there is probably something wrong with the settings.

Follow these steps in Apple Mail to see if your mailbox is set up correctly:

1. Via the navigation bar at the top you go to “Mail”> “Preferences”.
2. Go to the “Account” tab and select the mailbox that you want to check.
3. Go to the “Server Settings” tab.
4. Check if the settings match the following:
   

   Username: Exactly the same as your e-mail address
    Server incoming e-mail: 
    imap.mailprotect.be - Port 993 - for IMAP
   pop3.mailprotect.be - Port 995 - for POP3
   
   Outgoing e-mail server:
    smtp-auth.mailprotect.be - Port 587

   
   
5. Make sure the “Manage connection settings automatically” option is unchecked.

Will the problems still persist afterwards? Contact us.