How to configure my Basic mailbox on iPhone / iPad?

Would you like to use your Basic mailbox on your iPhone or iPad? The quickest way to set it up is by using an automatic configuration profile. You can also set up your mailbox manually using IMAP/SMTP.

Automatically setting up your Basic mailbox on iOS (recommended)

Follow these steps on your iPhone or iPad:

1. Open the configuration link below in Safari and replace user@mail.address with the email address of the mailbox you want to set up:
   https://autodiscover-s.mailprotect.be/apple/user@mail.address
2. You will see a notification saying that the website wants to download a configuration profile. Tap Allow and close the notification.
3. Go to Settings. Under your name, you will see Profile Downloaded. Tap it to start the installation.
   (Can’t see your profile? Go to Settings > General > VPN & Device Management.)
4. Check the details and tap Install.
5. If you see a message saying that the profile is not verified, tap Install again and confirm by tapping Install once more.
6. Enter your mailbox password and tap Next.
7. That’s it. Your mailbox is now available in Apple Mail.

Manually setting up your Basic mailbox on iOS

Follow these steps to set up your Basic mailbox on your iPhone / iPad:

1. Go to “Settings“
2. Scroll down and click on “Apps“
3. Click on “Mail” and click on “Mail Accounts“
4. Click on “Add account“
5. Click on “Other” at the bottom
6. Now pick “Add mail account“
7. Fill in the details of your mail account. The name that should appear with it, the email address, the password and a description (ex. Work) that is clear to you.
   Click on “Next” to continue.
8. Now fill in the missing details.
   
   Incoming mail server is imap.mailprotect.be.
   The username is the email address of your mailbox.
   The password is the password of your mailbox you picked.
   
   Outgoing mail server is smtp-auth.mailprotect.be.
   The username is again the email address of your mailbox.
   The password is also the same as the one you picked for your mailbox.
   
   Click on “Next” to continue.
   
   
9. Your phone or tablet will check all settings. If everything went well, you will end up at this screen where you check “Mail” and click on “Save“. After that your mailbox is ready to use on iOS.

Error messages

Sometimes the mail client will accept your settings and declare the setup done, even though there is something missing. Then you will experience a strange behaviour of your mailbox – it will receive but not send messages or vice versa.