Go Live, Publish, and Set Up Your Domain

Your site’s domain is like its street address; it lets other people find it. Setting up your site domain is very important as it allows people to visit your sites. While our SiteBuilder does not host your domains, you can purchase a domain and connect it to your published site by creating a CNAME and two A records in your DNS settings.

IN THIS ARTICLE

Go Live

Taking your site live requires publishing your site, setting up your domain, and setting up your domain.

Publish a Site

For your site to show up at any domain, you first need to publish it. To publish your site: Click on “Publish” in the top right corner of your SiteBuilder editor. If your site was previously published, click “Republish”.

Set up a Domain

Your domain is hosted at $$BrandName$$?

If you picked a domain name that is hosted at $$BrandName$$, we will arrange the set up of your domain name. That is, if you haven’t set specific DNS settings. In that case, you must confirm that we can overwrite those settings.

Follow these steps in the control panel to confirm the connection with your domain 

  1. Go to “My Products” > “SiteBuilder” > Click on “Manage site” to the right of your domain name.
  2. In the overview you’ll see the necessary DNS-records (if the connection is not OK yet). Click on “Automatically arrange the redirection”.
  3. Click on the checkbox in the popu and confirm with a click on “Apply change”.
    Take note that this change can take up to one hour to take effect.

Your domain is hosted elsewhere?

If you picked a domain name that is hosted elsewhere, you’ll have to change some DNS-settings for that domain. You do this in the control panel of your domain provider.
Via our control panel you can look up the necessary DNS-settings.

Follow these steps in the control panel to look up the DNS-records  

  1. Go to “My Products” > “SiteBuilder” > Click on “Manage site” to the right of your domain name.
  2. In the overview you’ll see the necessary DNS-records. Set these up via the control panel of your domain provider.

The following is an example in which you have to set up two A record and one CNAME.

 

Note: Most domain hosts have instructions on creating CNAME records and A records in their help center. If you cannot find this information, you must contact your domain host.

Troubleshooting

CNAME and A records can take up to 48 hours to propagate, so your site will not usually show up immediately. If your site still is not showing up after 48 hours, something is probably wrong. To figure out what is going on:

  1. Go to https://www.whatsmydns.net/ and select either “CNAME” or “A” from the drop-down menu.
    • For CNAME, complete the field using your whole URL (for example, www.example.com).
    • For the A Record, complete the field using the naked domain (for example, example.com).
  2. If you see red Xs, or do not see the correct host to the right of each location, this means that either the CNAME or A record was not set up correctly or the domain host is not propagating.
  3. Ensure the CNAME and A record is set up with the correct values listed above.
  4. If everything is set up correctly and you have waited 48 hours, but your site is not showing, please contact your domain host for more information.
  5. If you see green check marks and the correct host name, your CNAME and A record has been set up successfully.

Common Errors

Your Domain is Not Set Up Correctly

This error means either that:

  1. Your domain is not set up and/or propagated appropriately.
    • To resolve this, please make sure you have followed the steps in this article and wait up to 24 hours.
  2. We are expecting a different domain name.
    • To resolve this, make sure that the site URL in this interface has a www before it.

Domain Already In Use

Domain Already in Use

This error means that another site in our system is using this domain. To resolve this, if another site in your account uses this domain, go edit that site and change its assigned domain. If no other sites in your account use this domain, please:

  1. Log in to your domain host and create a TXT record with the name value ‘domainverification’ and have its text value be ‘proofofdomainXX-XX-XX’ (where XX-XX-XX is the date). This will demonstrate that the domain’s owner (you) is requesting the change.
  2. Contact our support team to explain the problem so that we can free up the domain for your use.
Updated on 8 September 2020

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